This policy covers orders placed on blackpalettebooks.com and explains what happens if something goes wrong with your order. It is part of our Terms and Conditions.
Printable downloads
Single pages, bundles, and full digital books are final sale. Your files are delivered the moment you buy, so we can’t take them back or refund them.
If a file won’t download, won’t open, or has a problem, email us. We’ll fix it or send it again at no cost.
Spiral-bound books
Our spiral books are printed when you order them. If your copy arrives damaged or has a printing or binding defect, we’ll replace it at no cost.
- Email us within 7 days of delivery.
- Include your order number and clear phone photos of the problem, the shipping box, and the shipping label. If more than one copy is affected, one group photo is fine.
- Please keep the book until we’ve reviewed your claim.
A printing or binding defect means missing, blank, out-of-order, or smeared pages, or a broken coil.
We don’t accept returns or give refunds on spiral books for a change of mind.
If your spiral order hasn’t arrived within 20 days of the date it shipped, or your tracking shows it was lost, email us with your order number within 25 days of the ship date. We’ll send a replacement at no cost.
Paperbacks and hardcovers bought from other retailers
This policy applies only to orders placed on blackpalettebooks.com. Returns and exchanges for books bought from a bookstore or another retailer, including damaged or defective copies, are governed by that store’s return policy. Please contact the store where you made your purchase.
How to reach us
Email [email protected] with your order number.
Black Palette Books is a dba of KING WYNN, LLC, Dallas, Texas.
